SELF CHECK-IN
Hollywood Hills Hotel provides full self check-in and contactless service.
24-hour Virtual Front Desk assistance available via text or phone at (323) 999-1539.
Online pre-check-in requires government ID and matching credit card.
Room access via QR code sent to your smartphone at check-in time.
Same-day reservations after 4 PM require immediate online check-in completion.
SMART TECHNOLOGY POLICY
At Hollywood Hills Hotel we embrace the convenience and efficiency of smart technology to provide our guests with a more efficient, personalized, and connected experience.
Hollywood Hills Hotel utilizes smart technology for guest convenience.
No landline telephones in rooms; guests should use their smart devices for communication.
Digital check-in and room access are available via our website, with a digital key sent to your device.
For assistance or emergencies, scan the room’s QR code or use your device to dial 911 or local emergency numbers.
Contact us at (323) 999-1539 or info@hollywoodhillshotel.com for help or information.
CHECK-IN & CHECK-OUT
Check-In: 4:00 PM
Early Check-In: Available at 1:00 PM for a $45 fee
Check-Out: 11:00 AM
Late Check-Out: Available until 1:00 PM for a $45 fee
To arrange early check-in or late check-out, please use the provided check-in link or text us at (323) 999-1539.
SELF CHECK-IN PROCEDURE
A check-in link will be sent via email and text 48 hours prior to arrival.
Requirements:
- Photo of government-issued ID
- A selfie photo
- $250 security deposit
Additional purchases:
- Early check-in
- Late check-out
- Parking
At check-in time:
- You’ll receive room number
- QR and PIN code digital key
- Arrival details
SELF CHECK-OUT PROCEDURE
Scan the QR Code located on your room door or text (323) 999-1539 and enter your room number and “Checking Out”.
AGE & ROOM OCCUPANCY POLICY
Guests must be 18 years or older to book a room.
All rooms accommodate a maximum of 3 guests, including children.
We do not provide cots or additional beds.
PAYMENT & CANCELLATION
REFUNDABLE: Card charged for the first night deposit at booking with balance charged 48 hours before check-in. Cancel up to 48 hours before check-in for a deposit refund. Post-deadline cancellations forfeit the first night; the rest is refunded. Date changes possible up to 48 hours prior, subject to availability.
NON-REFUNDABLE: Card charged for the first night at booking, non-refundable. Full balance charged at 48 hours before check-in, non-refundable. Date changes possible up to 48 hours prior, subject to availability.
LAST MINUTE RESERVATIONS: Full payment charged for bookings within 48 hours of check-in, non-refundable.
TAXES & FEES: Reservations incur a daily $35 amenity fee and 14% California Occupancy Tax.
SECURITY DEPOSIT
$250 security deposit hold during online check-in, released upon check-out and satisfactory room inspection.
Deductions may apply for:
- Noise complaints impacting other guests
- Any room damages or property defacement
- Smoking within the room or any non-designated area
- Damage or excessive cleaning required due to pets
- Exceeding the stated room occupancy limits
- Conduct deemed disrespectful or disruptive to staff or guests
- Items damaged or missing from the room inventory
- Unauthorized commercial filming or photography
- Violations of house rules or policies
POOL RULES
- Pool Hours: 9 AM – 9 PM
- No glassware allowed by the pool
- No lifeguard on duty
- Children must not be left unattended at any time
PARKING
Parking is $35 per night.
Purchase on-site parking via the check-in link received 48 hours before check-in.
Park in spaces labeled “Hotel Guest Parking”.
If you require parking after check-in, contact us on (323) 999-1539
No street parking is available; unauthorized vehicles will be towed.
HOUSEKEEPING
Housekeeping room refresh provided every third day of your stay until 4 PM.
“Do Not Disturb” sign available to decline housekeeping services.
Additional housekeeping needs? Use in-room QR code or text (323) 999-1539.
PET POLICY
Dog friendly and ADA service animals accepted.
By law, we may ask if your animal is a service animal and its trained task.
One pet OR service animal allowed per room.
Ensure your animal doesn’t disturb others, keep it leashed outside the room, and avoid leaving it alone for long.
A $250 security deposit is held; any damages caused by your animal may be charged against this deposit.
PACKAGE HANDLING
Address packages to the reservation holder and specified room number within reservation dates.
For pickup, consider delivery to a local carrier center like FedEx, UPS, or Amazon.
Hollywood Hills Hotel is not responsible for handling of packages.
For more info, email info@hollywoodhillshotel.com.
FILMING & PHOTOGRAPHY
Any professional videography or photography requires prior approval from hotel management.
Filming without consent is a violation of hotel policies.
Contact info@hollywoodhillshotel.com for more information
SMOKING
Smoking is permitted only on the balcony and designated areas.
A $250 cleaning fee applies if smoking occurs in rooms or non-designated areas.
GUEST RESPONSIBILITY
While accidents happen, guests will be financially responsible for damage due to gross negligence.