SELF CHECK-IN
Hollywood Hills Hotel offers full self check-in and contactless service. Our 24-hour front desk is available for assistance via text or phone at (323) 999-1539. Government ID and matching credit card are required for online pre-check-in. Room access is granted via a QR code sent to your smartphone at check-in time. Immediate online check-in is mandatory for same-day reservations made after 4 PM.
SMART TECHNOLOGY POLICY
We embrace smart technology to enhance our guests’ experience, ensuring efficient, personalized service. Please note, rooms do not have landline telephones; communication should be conducted through personal smart devices. Digital check-in and room access are facilitated through our website, with a digital key sent directly to your device. Contact us at (323) 999-1539 for help or information.
CHECK-IN & CHECK-OUT
Check-In: 4:00 PM
Early Check-In: Available at 1:00 PM for a $45 fee
Check-Out: 11:00 AM
Late Check-Out: Available until 1:00 PM for a $45 fee
To arrange early check-in or late check-out, please use the provided check-in link or text us at (323) 999-1539.
SELF CHECK-OUT PROCEDURE
Scan the QR Code located on your room door. Enter your room number and “Checking Out”. Alternatively, text (323) 999-1539 with the above message.
PAYMENT & CANCELLATION POLICY
CANCELLATION POLICY
As per the new state law effective from July 1, 2024, Hollywood Hills Hotel offers a 24-hour free cancellation window after booking confirmation. This policy applies only to reservations made at least 72 hours before the scheduled check-in date. For reservations made within 72 hours of arrival, our standard cancellation terms will apply. We recommend guests carefully review these terms during the booking process.
REFUNDABLE BOOKINGS:
Card authorized for the first night deposit at booking and charged after 24 hours. Any balance will be charged 48 hours before check-in. Cancel up to 48 hours before check-in for a deposit refund. Post-deadline cancellations forfeit the first night; the rest is refunded. Date changes possible up to 48 hours prior, subject to availability.
NON-REFUNDABLE BOOKINGS:
Card authorized for the first night deposit at booking and charged after 24 hours, non-refundable. Any balance will be charged 48 hours before check-in, non-refundable. Date changes possible up to 48 hours prior, subject to availability
LAST MINUTE BOOKINGS:
Reservations made within 48 hours of check-in require full payment at the time of booking and are non-refundable.
TAXES & FEES:
All rates include a daily $35 amenity fee. A 14% California Occupancy Tax is also applied to the room rate.
AGE & ROOM OCCUPANCY POLICY
Guests must be 18 years or older to book a room. Rooms accommodate a maximum of 2 adults. We do not provide cots or additional beds.
SECURITY DEPOSIT
A $250 security deposit is required during online check-in, released upon satisfactory room inspection at check-out. Charges may apply for damages, excessive cleaning, or policy violations.
- Noise complaints impacting other guests
- Any room damages or property defacement
- Smoking within the room or any non-designated area
- Damage or excessive cleaning required due to pets
- Exceeding the stated room occupancy limit
- Conduct deemed disrespectful or disruptive to staff or guests
- Items damaged or missing from the room inventory
- Unauthorized late check out
- Unauthorized commercial filming or photograph
- Violations of house rules or policies
POOL RULES
- Pool Hours: 9 AM – 9 PM
- No glassware allowed by the pool
- No lifeguard on duty
- Children must not be left unattended at any time
PARKING
Parking is available at $35 per night and may be purchased via the check-in link received 48 hours before your stay. Designated “Hotel Guest Parking” spots are available; street parking is not permitted.
HOUSEKEEPING
Rooms are refreshed every third day and fully cleaned every sixth day of your stay. Place the Do Not Disturb sign on your door to decline housekeeping. For additional housekeeping needs, contact us via the in-room QR code or at (323) 999-1539 by 3 PM.
PET POLICY
We welcome one dog or ADA-compliant service animal per room. Pets should not be left unattended and should be leashed when outside the room. A $250 security deposit is applicable.
PACKAGE HANDLING
Packages should be addressed to the reservation holder and specified room number within the reservation dates. Consider alternative local pickup options for security.
SMOKING
Smoking is allowed only on balconies and designated areas. A $250 cleaning fee applies if smoking occurs inside rooms or undesignated areas.
FILMING & PHOTOGRAPHY
Professional filming or photography requires prior approval from hotel management. Please contact info@hollywoodhillshotel.com for permissions.
GUEST RESPONSIBILITY
Guests are financially responsible for any damages caused by negligence. Please respect our property and other guests during your stay.
For further inquiries or assistance, please reach out to our team at info@hollywoodhillshotel.com or call (323) 999-1539.