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Hotel Policy

Arrival & Check-In

At Hollywood Hills Hotel, we combine personalized service with seamless self-check-in and room access technology to enhance your stay.

Smart Technology
 

  • Self-check-in is completed through your smartphone, and your room key is securely stored in your Apple Wallet or Google Wallet. 
  • By booking, you consent to receive SMS updates related to your stay. Text “HELP” for support or “STOP” to opt out. 
  • In-room landline phones are not provided; please use your personal device for all communication. 
  • In case of emergency, dial 911 and notify our team at (323) 963-6995. 

 

Guest Experience & Self Check-In 

  • Room key is delivered digitally on the day of arrival upon completion of online check-in. 
  • Check-in kiosks are available on-site and can print a physical keycard upon request. 
  • 24/7 guest experience support is available, both in-person and at (323) 963-6995. 

 

Check-In & Check-Out Times 

  • Check-In: 4:00 PM 
  • Check-Out: 11:00 AM 

 

Early Check-In & Late Check-Out 

  • Early Check-In from 1:00 PM: $45 fee 
  • Late Check-Out until 1:00 PM: $45 fee 
  • Purchase through your check-in link or by texting Guest Experience at (323) 963-6995
     
  • Super Early Check-In from 9:00 AM to 1:00 PM is available based on availability for a $65 fee. This can be requested by contacting the property directly. 

 

Self Check-In / Check-Out Details 

  • Secure online check-in link is sent 48 hours before arrival. 
  • Government-issued ID, credit card and $250 security deposit is required. 
  • Room access is granted via QR code sent to your phone. 
  • Same-day bookings after 4 PM require immediate online check-in. 
  • To check out, scan the QR code on your door or text (323) 963-6995 with “Checking Out.” 

 

Parking 

  • On Site Guest Parking is available for $35 per night 
  • Purchase parking through your online check-in link.  
  • A gate code will be provided in your arrival information. 
  • Please park only in designated “Hotel Guest Parking” spots. 
  • Street parking is not permitted and may result in ticketing or towing. 
  • Unauthorized vehicles parked on the property will be towed at the owner’s expense. 

 

Room & Guest Policies

Age Policy 

  • Guests must be at least 18 years old to reserve and check in. 

Room Occupancy 

  • Classic Hollywood View: Up to 3 guests (2 adults / 1 Child) 
  • Suite Hollywood View Hollywood: Up to 3 guests (2 adults / 1 Child) 
  • Family Suite Hollywood View: Up to 5 guests (4 Adults / 1 Child) 
  • Children 12 and under stay free (within occupancy limits) 
  • Violation of occupancy limits may result in additional charges or cancellation 

 

Maximum Length of Stay 

  • Guests may not stay on the premises for more than 25 consecutive days 
  • Hollywood Hills Hotel does not offer long-term accommodations. 

 

Pet Policy & Service Animals 

  • Dogs only: $75 per stay for up to 2 dogs (max 50 lbs) 
  • Undeclared pets incur a $75 pet fee + $250 cleaning fee 
  • Pets must be leashed/in carrier in public areas and never left unattended 
  • Pet-related damages may result in forfeiture of deposit and/or reservation cancellation 
  • Certified ADA service animals are welcome at no charge 

 

Food Delivery 

  • Guests are welcome to use food delivery services. 
  • Guests may provide their gate code to the driver and are responsible for coordinating handoff  

 

Package Deliveries 

  • Hollywood Hills Hotel does not accept or store packages at the front desk. 
  • We recommend guests use an Amazon Locker or delivery drop box location. 
  • Alternatively, packages may be delivered directly to the guest’s room if they are on-site and able to coordinate receipt. 
  • All packages must be addressed to the reservation holder and scheduled for delivery within stay dates. 
  • The hotel is not responsible for lost, mishandled, or unclaimed items. 
  • Unclaimed packages after check-out will be returned to sender when possible.
     

Financial Policies

Payment & Cancellation Policy 

Free Cancellation: 

  • Guests may cancel for free within 24 hours of booking, if the reservation is made at least 72 hours before check-in. 

Flexible Rate – Fully Refundable 

  • First night + tax charged upon booking. 
  • Remaining balance charged 24 hours before check-in. 
  • Cancel up to 24 hours before check-in for a full refund of the deposit. 
  • Cancellations after this deadline forfeit the full reservation amount. 
  • Date changes allowed up to 24 hours prior to arrival, subject to availability. 

 

AAA, AARP & Senior Citizens – Exclusive 10% OFF Refundable Rate 
Government & Military - Exclusive 15% OFF Refundable Rate  

  • First night + tax charged upon booking. 
  • Remaining balance charged 24 hours before check-in. 
  • Cancel up to 24 hours before check-in for a full refund of the deposit. 
  • Cancellations made after this deadline will result in a forfeiture of the 50% reservation amount. 
  • Date changes allowed up to 24 hours prior to arrival, subject to availability. 

 

Direct Booking offer 15% Off (Non-Refundable) 

  • First night + tax charged upon booking. 
  • Remaining balance charged after the 24-hour cancellation window (for bookings made at least 72 hours in advance). 
  • Payments are non-refundable, and date changes are not allowed.
     

Last-Minute Bookings 

  • Reservations made within 24 hours of check-in are charged in full upon booking and are non-refundable. 

 

No Shows 

  • If a guest does not arrive and we receive no communication by 11 AM the day after the scheduled arrival date, the reservation will be canceled and marked as a no-show.

    Refundable Reservations: The guest will forfeit 50% of the total reservation amount.
    Non-Refundable Reservations: No refund will be issued, and the full amount is retained.
     

Cancellation Requests 

  • Must be submitted in writing via email ([email protected]) or text to (323) 963-6995. 

 

Taxes & Fees 

  • A 14% California Occupancy Tax is applied to the room rate. 

Security Deposit 

  • $250/stay hold collected at online check-in 
  • Released post-checkout (1–3 business days) 
  • Forfeiture may result from: 
  • Noise complaints 
  • Smoking violations 
  • Exceeding occupancy 
  • Property/linen damage 
  • Missing items 
  • Unauthorized filming 
  • Other hotel policy violations 

 

Hotel Amenities & Services

Housekeeping 

  • Daily Refresh Upon Request: Room tidying, replenishing toiletries, emptying trash, bed made with existing linens, and towel replacement (if towels are left on the floor).
     
  • Full Cleaning Upon Request (every third day): Full room service, bed linen change, bathroom deep-clean, dusting, and vacuuming.
     
  • Requesting Housekeeping: Place the “Service Please” sign on your door, or text the Guest Experience team at (323) 963-6995 with your room number and preferred time. 

 

Pool Rules 

  • Temporarily Closed for Maintenance. Opening Summer 2025 
  • Access is limited to registered hotel guests only 
  • Pool Hours (when open): 8:00 AM – 11:00 PM 
  • No outside food/glassware, no pets, no horseplay 
  • Children must be supervised 

  

Property Rules & Conduct

 

Quiet Hours 

  • Quiet Hours are observed from 10:00 PM to 8:00 AM property-wide to ensure a restful environment for all guests.
     

Smoking Policy 

  • Smoking is permitted only on balconies and in designated outdoor areas. 
  • Smoking inside the room is strictly prohibited and will result in a $250 cleaning fee and forfeiture of your deposit. 

 

Photography 

  • Professional/commercial photography requires written approval 
  • Unauthorized photography is prohibited 

 

Guest Responsibility 

  • Hotel is not responsible for lost/stolen items due to guest negligence 
  • Guests are responsible for any damages 
  • Guests must behave respectfully and follow all hotel policies