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Hotel Policy

Arrival & Check-InAt Hollywood Hills Hotel, we combine personalized service with seamless self-check-in and room access technology to enhance your stay.
Smart Technology

Self-check-in is completed through your smartphone, and your room key is securely stored in your Apple Wallet or Google Wallet.

By booking a stay, guests consent to receive SMS communications related to their reservation, including check-in details, room access, and other service updates.

Standard messaging rates apply. Reply STOP to opt out.

In-room landline phones are not provided; please use your personal device for all communication.

In case of emergency, dial 911 and notify our team at (844) 685-8378.

Guest Experience & Self Check-In

Room key is delivered digitally on the day of arrival upon completion of online check-in.

Check-in kiosks are available on-site and can print a physical keycard upon request.

24/7 guest experience support is available, both in-person and at (844) 685-8378.

Check-In & Check-Out Times

Check-In: 4:00 PM

Check-Out: 11:00 AM

Early Check-In & Late Check-Out

Early Check-In from 1:00 PM: $45 fee

Late Check-Out until 1:00 PM: $45 fee

Purchase through your check-in link or by texting Guest Experience at (844) 685-8378

Super Early Check-In from 9:00 AM to 1:00 PM is available based on availability for a $65 fee. This can be requested by contacting the property directly.

Self Check-In / Check-Out Details

Secure online check-in link is sent 48 hours before arrival.

Government-issued ID, credit card and $250 security deposit is required.

Room access is granted via QR code sent to your phone.

Same-day bookings after 4 PM require immediate online check-in.

To check out, scan the QR code on your door or text (844) 685-8378 with “Checking Out.”

Parking

On Site Guest Parking is available for $35 per night

Purchase parking through your online check-in link.

A gate code will be provided in your arrival information.

Please park only in designated “Hotel Guest Parking” spots.

Street parking is not permitted and may result in ticketing or towing.

Unauthorized vehicles parked on the property will be towed at the owner’s expense.

Room & Guest Policies

Age Policy

Guests must be at least 21 years old to reserve and check in.

Room Occupancy

Hollywood Hills City View Studio: Up to 2 guests

Hollywood Hills City View Suite: Up to 3 guests

Hollywood Hillside View Suite: Up to 3 guests

Hollywood Hills View Deluxe Suite: Up to 4 guests

Children 12 and under stay free (within occupancy limits)

Violation of occupancy limits may result in additional charges or cancellation

Maximum Length of Stay

Guests may not stay on the premises for more than 25 consecutive days

Hollywood Hills Hotel does not offer long-term accommodations.

Pet Policy & Service Animals

Dogs only: $20 per stay for up to 2 dogs (max 50 lbs)

Undeclared pets incur a $250 cleaning fee

Pets must be leashed/in carrier in public areas and never left unattended

Pet-related damages may result in forfeiture of deposit and/or reservation cancellation

Certified ADA service animals are welcome at no charge

Food Delivery

Guests are welcome to use food delivery services.

Guests may provide their gate code to the driver and are responsible for coordinating handoff

Package Deliveries

Hollywood Hills Hotel does not accept or store packages at the front desk.

We recommend guests use an Amazon Locker or delivery drop box location.

Alternatively, packages may be delivered directly to the guest’s room if they are on-site and able to coordinate receipt.

All packages must be addressed to the reservation holder and scheduled for delivery within stay dates.

The hotel is not responsible for lost, mishandled, or unclaimed items.

Unclaimed packages after check-out will be returned to sender when possible.

Financial Policies

Payment & Cancellation Policy

Free Cancellation:

Guests may cancel for free within 24 hours of booking, if the reservation is made at least 72 hours before check-in.

Flexible Rate – Fully Refundable

First night + tax charged upon booking.

Remaining balance charged 24 hours before check-in.

Cancel up to 24 hours before check-in for a full refund of the deposit.

Cancellations made after this deadline will result in forfeiture of the 50% reservation amount.

Date changes allowed up to 24 hours prior to arrival, subject to availability.

AAA, AARP & Senior Citizens – Exclusive 10% OFF Refundable Rate 
Government & Military - Exclusive 15% OFF Refundable Rate 

First night + tax charged upon booking.

Remaining balance charged 24 hours before check-in.

Cancel up to 24 hours before check-in for a full refund of the deposit.

Cancellations made after this deadline will result in a forfeiture of the 50% reservation amount.

Date changes allowed up to 24 hours prior to arrival, subject to availability.

Direct Booking offer 15% Off (Non-Refundable)

First night + tax charged upon booking.

Remaining balance charged after the 24-hour cancellation window (for bookings made at least 72 hours in advance).

Payments are non-refundable, and date changes are not allowed.

Last-Minute Bookings

Reservations made within 24 hours of check-in are charged in full upon booking. Cancellations made after this time frame will result in a forfeiture of the 50% reservation amount.

No-Shows

If a guest does not arrive and we receive no communication by 11 AM the day after the scheduled arrival date, the reservation will be canceled and marked as a no-show.

Refundable Reservations:
The guest will forfeit 50% of the total reservation amount.

Non-Refundable Reservations:
No refund will be issued, and the full amount is retained.

Cancellation Requests

Must be submitted in writing via email ([email protected]) or text to (844) 685-8378.

Taxes & Fees

A 14% California Occupancy Tax is applied to the room rate.

Security Deposit

$250 hold collected at online check-in.

Released post-checkout (1–3 business days)

Forfeiture may result from:

Noise complaints

Smoking violations

Strong or lingering odors requiring deep cleaning

Exceeding occupancy

Property/linen damage

Missing or damaged items

Unauthorized filming

Other hotel policy violations

Additional Charges

If damage, loss, or excessive cleaning costs exceed the amount of the security deposit, the guest authorizes the hotel to charge the card on file for the full cost of repair, replacement, or remediation, including labor where applicable.

Charges will reflect actual replacement or repair costs and may be processed after checkout.

By completing check-in, the guest acknowledges and agrees to these terms.

Hotel Amenities & Services

Housekeeping

Daily Refresh Upon Request: Room tidying, replenishing toiletries, emptying trash, bed made with existing linens, and towel replacement (if towels are left on the floor).

Full Cleaning Upon Request (every third day): Full room service, bed linen change, bathroom deep-clean, dusting, and vacuuming.

Requesting Housekeeping: Place the “Service Please” sign on your door, or text the Guest Experience team at (844) 685-8378 with your room number and preferred time.

Pool Rules

Access is limited to registered hotel guests only

Pool Hours (when open): 8:00 AM – 11:00 PM

No outside food/glassware, no pets, no horseplay

Children must be supervised

Property Rules & Conduct

Quiet Hours

Quiet Hours are observed from 10:00 PM to 8:00 AM property-wide to ensure a restful environment for all guests.

Smoking Policy

No smoking of any kind in rooms or common areas

Cigarette smoking allowed only on balconies and designated outdoor areas

Activities that cause strong or persistent odors—such as burning incense or handling marijuana are prohibited.

Violations result in $250 cleaning fee + deposit forfeiture

Photography

Professional/commercial photography requires written approval

Unauthorized photography is prohibited

Guest Responsibility

Hotel is not responsible for lost/stolen items due to guest negligence

Guests are responsible for any damages

Guests must behave respectfully and follow all hotel policies