Hotel Policy
VIRTUAL FRONT DESK
We use smart technology to enhance our guests’ experience and provide efficient, personalized service.
Digital check-in and room access are facilitated through our website, with a digital key sent directly to your device.
Rooms do not have landline telephones; please use personal smart devices for communication.
Upon booking, you agree to receive a check-in link, digital room key, reservation information, and promotional offers via text from Hollywood Hills Hotel. Text “HELP” for assistance or “STOP” to opt-out.
For same day reservations made after 4 PM your online check in must be completed and approved upon booking in order to guarantee your reservation.
CHECK IN & CHECK OUR TIMES:
Check-In: 4:00 PM. Early check-in available from 1:00 PM for a $45 fee.
Check-Out: 11:00 AM. Late check-out available until 1:00 PM for a $45 fee.
To arrange early check-in or late check-out, please use the check-in link or contact us at (323) 999-1539.
Self Check-In:
Hollywood Hills Hotel is a self check-in property. Our 24-hour front desk is available via text or phone at (323) 999-1539.
48 hours prior to arrival you will receive a required online check-in link via text to complete.
Government ID and matching credit card are required for online check-in.
Early check-in, late check out and parking are available for purchase.
Room access is granted via a QR code sent to your smartphone via text at check-in time.
For same-day reservations made after 4 PM, immediate online check-in is mandatory.
Self Check-Out:
To check out, scan the QR Code located on your room door or text us at (323) 999-1539 with your room number and “Checking Out.”
The Hollywood Hills Hotel offers a serene retreat in the heart of Los Angeles, perfectly situated just minutes from the iconic Sunset Strip and Hollywood Walk of Fame. Nestled among lush greenery, this boutique hotel combines modern comfort with classic charm, featuring spacious rooms, luxurious bedding, and panoramic city views. Guests can enjoy top-tier amenities, including a sparkling outdoor pool, on-site dining, and personalized concierge services, all designed to create a tranquil and unforgettable stay.
PAYMENT AND CANCELLATION POLICIES:
24-Hour Free Cancellation:
Hollywood Hills Hotel offers a 24-hour free cancellation period after booking confirmation, applicable only to reservations made at least 72 hours before check-in. Reservations made within 72 hours of arrival are subject to standard cancellation terms. Please review these terms during booking.
Flexible Rate – Fully Refundable:
First night + tax charged upon booking.
Balance charged 48 hours before check-in.
Cancel up to 48 hours before check-in for a full refund of the deposit. Cancellations made after this deadline will result in forfeiture of the full reservation amount.
Date changes are allowed up to 48 hours prior to arrival, subject to availability.
Direct Booking Offer 15% Off (Non-Refundable) :
First night + tax charged upon booking.
Balance charged after 24 hours.
Payments are non-refundable, and date changes are not allowed.
No-Show Policy:
If a guest does not arrive and there is no communication by 11 AM the day after the scheduled arrival date, the reservation will be canceled, marked as a no-show, and no refund will be issued.
Last-Minute Bookings:
Reservations made within 48 hours of check-in are charged in full upon booking and are non-refundable.
Cancellation Requests:
Must be made in writing, stating the reservation number, via email to info@hollywoodhillshotel.com. All cancellations will be confirmed via email.
TAXES:
A 14% California Occupancy Tax is applied to the room rate.
SECURITY DEPOSIT:
A $250 security deposit is required during online check-in and is released upon satisfactory room inspection at check-out.
Charges may apply for damages, excessive cleaning, or policy violations, including:
- Noise complaints impacting other guests
- Any room damages or property defacement
- Smoking within the room or any non-designated area
- Damage or excessive cleaning required due to pets
- Exceeding the stated room occupancy limit
- Conduct deemed disrespectful or disruptive to staff or guests
- Items damaged or missing from the room inventory
- Unauthorized late check out
- Unauthorized commercial filming or photography
- Violations of house rules or policies
AGE & ROOM OCCUPACY:
Guests must be at least 18 years old to book a room and check in.
Classic and Suite Hollywood View Rooms can accommodate a maximum of 2 adults.
Family Suite Hollywood View Rooms can accommodate up to 4 adults.
We do not provide cots or additional beds.
PARKING:
On-site parking is available for $35 per night.
Reserve your parking spot through the check-in link sent 48 hours before your arrival.
Parking is permitted only in designated “Hotel Guest Parking” spots; street parking is not allowed.
HOUSEKEEPING SERVICE:
Rooms are automatically cleaned every third day of your stay.
Daily room refresh is available upon request.
To request a refresh, scan the in-room QR code or text us at (323) 999-1539 by 1 PM.
POOL RULES:
Pool hours are 9 AM – 9 PM. No glassware is allowed by the pool.
No lifeguard on duty. Children must not be left unattended at any time.
PET POLICY:
We welcome one dog or ADA-compliant service animal per room.
Pets should not be left unattended and should be leashed when outside the room.
Damage caused by pets or service animals is subject to the $250 security deposit.
PACKAGE HANDLING:
Packages should be addressed to the reservation holder and specified room number within the reservation dates.
Consider alternative local pickup options for security.
SMOKING POLICY:
Smoking is allowed only on balconies and designated areas.
A $250 cleaning fee applies if smoking occurs inside rooms or in undesignated areas.
FILMING & FOTOGRAPHY:
Professional filming or photography requires prior approval from hotel management.
Please contact info@hollywoodhillshotel.com for permissions.
GUEST RESPONSABILITY:
Guests are financially responsible for any damages caused by negligence.
Please respect our property and other guests during your stay.
For 24-hour assistance, call or text us at (323) 999-1539.