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Hotel Policy

Arrival & Check-In

At Hollywood Hills Hotel, we combine personalized service with seamless self-check-in and room access technology to enhance your stay.

Smart Technology
 

  • Self-check-in is completed through your smartphone, and your room key is securely stored in your Apple Wallet or Google Wallet. 
  • By booking a stay, guests consent to receive SMS communications related to their reservation, including check-in details, room access, and other service updates.personal device for all communication. 
  • Standard messaging rates apply. Reply STOP to opt out.personal device for all communication. 
  • In-room landline phones are not provided; please use your personal device for all communication. 
  • In case of emergency, dial 911 and notify our team at (323) 963-6995. 

 

Guest Experience & Self Check-In 

  • Room key is delivered digitally on the day of arrival upon completion of online check-in. 
  • Check-in kiosks are available on-site and can print a physical keycard upon request. 
  • 24/7 guest experience support is available, both in-person and at (323) 963-6995. 

 

Check-In & Check-Out Times 

  • Check-In: 4:00 PM 
  • Check-Out: 11:00 AM 

 

Early Check-In & Late Check-Out 

  • Early Check-In from 1:00 PM: $45 fee 
  • Late Check-Out until 1:00 PM: $45 fee 
  • Purchase through your check-in link or by texting Guest Experience at (323) 963-6995
     
  • Super Early Check-In from 9:00 AM to 1:00 PM is available based on availability for a $65 fee. This can be requested by contacting the property directly. 

 

Self Check-In / Check-Out Details 

  • Secure online check-in link is sent 48 hours before arrival. 
  • Government-issued ID, credit card and $250 security deposit is required. 
  • Room access is granted via QR code sent to your phone. 
  • Same-day bookings after 4 PM require immediate online check-in. 
  • To check out, scan the QR code on your door or text (323) 963-6995 with “Checking Out.” 

 

Parking 

  • On Site Guest Parking is available for $35 per night 
  • Purchase parking through your online check-in link.  
  • A gate code will be provided in your arrival information. 
  • Please park only in designated “Hotel Guest Parking” spots. 
  • Street parking is not permitted and may result in ticketing or towing. 
  • Unauthorized vehicles parked on the property will be towed at the owner’s expense. 

 

Room & Guest Policies

Age Policy 

  • Guests must be at least 21 years old to reserve and check in. 

Room Occupancy 

  • Hollywood Hills City View Studio: Up to 2 guests
  • Hollywood Hills City View Suite: Up to 3 guests
  • Hollywood Hillside View Suite: Up to 3 guests
  • Hollywood Hills View Deluxe Suite: Up to 4 guests
  • Children 12 and under stay free (within occupancy limits)
  • Violation of occupancy limits may result in additional charges or cancellation

 

Maximum Length of Stay 

  • Guests may not stay on the premises for more than 25 consecutive days 
  • Hollywood Hills Hotel does not offer long-term accommodations. 

 

Pet Policy & Service Animals 

  • Dogs only: $20 per stay for up to 2 dogs (max 50 lbs) 
  • Undeclared pets incur a $250 cleaning fee
  • Pets must be leashed/in carrier in public areas and never left unattended
  • Pet-related damages may result in forfeiture of deposit and/or reservation cancellation 
  • Certified ADA service animals are welcome at no charge 

 

Food Delivery 

  • Guests are welcome to use food delivery services. 
  • Guests may provide their gate code to the driver and are responsible for coordinating handoff  

 

Package Deliveries 

  • Hollywood Hills Hotel does not accept or store packages at the front desk. 
  • We recommend guests use an Amazon Locker or delivery drop box location. 
  • Alternatively, packages may be delivered directly to the guest’s room if they are on-site and able to coordinate receipt. 
  • All packages must be addressed to the reservation holder and scheduled for delivery within stay dates. 
  • The hotel is not responsible for lost, mishandled, or unclaimed items. 
  • Unclaimed packages after check-out will be returned to sender when possible.
     

Financial Policies

Payment & Cancellation Policy 

Flexible Rate – Fully Refundable 

  • First night + tax charged upon booking.
  • Cancel up to 48 hours before check-in for a full refund of the deposit.
AAA, AARP & Senior Citizens – Exclusive 10% OFF Refundable Rate 
Government & Military - Exclusive Refundable Rate  
  • First night + tax charged upon booking.
  • Cancel up to 48 hours before check-in for a full refund of the deposit.
  • Date changes allowed up to 48 hours prior to arrival, subject to availability.
Last-Minute Bookings 

Reservations made within 48 hours of check-in are charged in full upon booking and are non-refundable.

No Shows 
  • If a guest does not arrive and we receive no communication by 11 AM the day after the scheduled arrival date, the reservation will be canceled and marked as a no-show.

Taxes & Fees 

  • A 14% California Occupancy Tax is applied to the room rate. 

Security Deposit

• $250 per stay hold collected at online check-in
• Released post-checkout (1–3 business days)
• The security deposit does not limit a guest’s financial responsibility for damages or losses incurred during their stay.

Forfeiture may result from:
• Noise complaints
• Smoking violations
• Strong or lingering odors requiring deep cleaning
• Exceeding occupancy
• Property or linen damage
• Missing or damaged items
• Unauthorized filming
• Other hotel policy violations

Additional Charges
• If damage, loss, or excessive cleaning costs exceed the amount of the security deposit, the guest authorizes the hotel to charge the card on file for the full cost of repair, replacement, or remediation, including labor where applicable.
• Charges will reflect actual replacement or repair costs and may be processed after checkout.

By completing check-in, the guest acknowledges and agrees to these terms.

 

Hotel Amenities & Services

Housekeeping 

  • Daily Refresh Upon Request: Room tidying, replenishing toiletries, emptying trash, bed made with existing linens, and towel replacement (if towels are left on the floor).
     
  • Full Cleaning Upon Request (every third day): Full room service, bed linen change, bathroom deep-clean, dusting, and vacuuming.
     
  • Requesting Housekeeping: Place the “Service Please” sign on your door, or text the Guest Experience team at (323) 963-6995 with your room number and preferred time. 

 

Pool Rules 

  • Access is limited to registered hotel guests only 
  • Pool Hours (when open): 8:00 AM – 11:00 PM 
  • No outside food/glassware, no pets, no horseplay 
  • Children must be supervised 

  

Property Rules & Conduct

 

Quiet Hours 

  • Quiet Hours are observed from 10:00 PM to 8:00 AM property-wide to ensure a restful environment for all guests.
     

Smoking Policy 

  • Smoking is permitted only on balconies and in designated outdoor areas. 
  • Smoking inside the room is strictly prohibited and will result in a $250 cleaning fee and forfeiture of your deposit. 

 

Photography 

  • Professional/commercial photography requires written approval 
  • Unauthorized photography is prohibited 

 

Guest Responsibility 

  • Hotel is not responsible for lost/stolen items due to guest negligence 
  • Guests are responsible for any damages 
  • Guests must behave respectfully and follow all hotel policies